Refund Policy

How cancellations, refunds, and subscription disputes work on Spektr Career Solutions.

Quick summary

1. Free plan

The Free plan costs nothing. There's nothing to refund. You can search for jobs, save bookmarks, and log applications without paying. If you'd like to delete your account, email support@spektrcareers.com or use the Settings page.

2. Pro plan — 7-day refund window

You're charged when you upgrade to Pro. If you request a refund within 7 days of that first charge, we'll:

• Full refund — if you used an AI tool fewer than 5 times in those 7 days (tailoring, match scores, cover letters and practice interviews counted together).
• Pro-rated refund — if you used them more than 5 times, we'll refund the rest of the month, counted by the days left in it.

After 7 days, we don't refund Pro subscription charges except in cases of clear billing errors on our side (charged twice, charged after cancellation, etc.).

3. Pro+ plan — consultant-session refunds (when live)

The Pro+ tier launches with a human consultant component (resume review, shortlist help, interview prep). Once launched:

• Unused consultant sessions within the current billing cycle are refunded pro-rata if you cancel.
• Consumed sessions (joined or rescheduled-late) aren't refundable — the consultant's time has already been allocated.
• If a consultant misses a scheduled session due to our error, we'll refund the session and reschedule at no extra cost.

4. How to request a refund

1. Email support@spektrcareers.com from the address on your account.
2. Include the date of charge and a short reason.
3. We respond within 2 business days and process eligible refunds within 5–10 business days via the same payment method.

5. Cancellation

You can cancel your subscription at any time:

1. Subscription → Pro card
2. Click Cancel subscription below the "Current plan" button
3. You'll keep Pro access until the end of the billing period you've already paid for; no further charges after that

You can resubscribe later — your saved data and application history are preserved on the Free plan.

6. Failed / disputed charges

If Razorpay declines a renewal charge, we'll retry once and email you. If both attempts fail, your account drops to the Free plan automatically with no penalty; data is preserved.

If you dispute a charge with your card-issuing bank, please email us first at support@spektrcareers.com — most issues we can resolve faster than a chargeback.

7. Tax

Prices shown on the Pricing page are inclusive of GST (18%) for Indian customers. International customers may be charged additional foreign-exchange fees by their card issuer, which we can't refund.

8. Contact

Refund or billing questions: support@spektrcareers.com